Refund policy
Cruz Crate Return & Refund Policy
We accept eligible returns within 14 days of delivery. To qualify for a return, merchandise must be unused, in the same condition in which it was received, and include all original packaging, tags, accessories, and components.
TRADING CARDS & SEALED PRODUCTS
Sealed trading card products, including booster boxes, ETBs, booster bundles, collection boxes, tins, packs, and similar products, are eligible for return only if they remain factory sealed and unopened. Once opened, the sale is final.
INDIVIDUAL & GRADED CARDS
Cards must be returned in the exact condition in which they were received. Graded cards must have their original slab intact and show no evidence of tampering.
LIVE RIPS, BREAKS & RANDOMIZED PRODUCTS
Products opened, revealed, or otherwise used during a live rip, break, or randomized sale are final sale and cannot be returned or exchanged, except where required by law.
COLLECTIBLES, TOYS, ELECTRONICS & MEDIA
Items must be unused and returned with their original packaging, accessories, manuals, and components. Products sold as sealed or collectible may not be returned after the packaging has been opened.
CLOTHING & SHOES
Items must be unworn, unused, and returned with original tags and packaging.
MARKET PRICE CHANGES
Changes in the market value of trading cards, collectibles, or other products after purchase do not qualify an order for a refund, price adjustment, or return outside of this policy.
TRADING CARD VARIATIONS
Cruz Crate does not guarantee specific cards, pull rates, card values, centering, print quality, grading results, or other manufacturer-controlled characteristics of sealed trading card products.
DAMAGED OR INCORRECT ORDERS
Please inspect your order upon delivery and contact us promptly if an item arrives damaged, defective, or incorrect. We will review the issue and work with you on an appropriate resolution. Photos or other documentation may be requested.
RETURN SHIPPING
Customers are responsible for return shipping costs for eligible returns unless the return is due to an error by Cruz Crate or the item arrived damaged or incorrect.
REFUNDS
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Original shipping charges are non-refundable unless the return resulted from an error by Cruz Crate.
STARTING A RETURN
Please contact Cruz Crate before sending a return. Returns sent without prior authorization may not be accepted.
Cruz Crate reserves the right to deny returns that do not meet the requirements above. Nothing in this policy limits any rights or remedies available to customers under applicable law.